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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:
Topic
Details
Topic 1
- User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
Topic 2
- Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
Topic 3
- App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
Topic 4
- Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 5
- Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
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Salesforce Certified Slack Administrator Sample Questions (Q98-Q103):
NEW QUESTION # 98
You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user at your company recently discovered that Slack message retention for your organization was set at one year.
The executive asked you to find out how to access their channel history from more than 18 months ago using any means necessary.
Will it be possible for you to recover the data?
(Select the best answer.)
You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user at your company recently discovered that Slack message retention for your organization was set at one year.
The executive asked you to find out how to access their channel history from more than 18 months ago using any means necessary.
Will it be possible for you to recover the data? (Select the best answer.)
- A. Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
- B. Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
- C. No, because customer data is removed immediately upon expiration of message retention. Slack and deletes all information from production systems at that time.
- D. No, because this company is in a territory affected by GDPR. Slack Is legally not allowed to provide this data after the retention date has passed.
Answer: C
NEW QUESTION # 99
Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)
- A. Reset all members' passwords.
- B. Manage single sign-on (SSO) settings.
- C. Set message retention policies.
- D. Turn on approved apps.
Answer: B
NEW QUESTION # 100
You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)
- A. Compliance Admin
- B. Roles Admin
- C. Users Admin
- D. Channels Admin
Answer: B
Explanation:
According to Slack's role management documentation:
"Roles Admins have the ability to assign and manage system roles for members across the Slack organization." Compliance Admins (A) manage legal holds and data exports. Channels Admins (C) manage channel structures. Users Admins (D) manage member profiles and deactivations. Only Roles Admins manage assignment of admin permissions.
(Reference: Slack Administration Study Guide - System Roles Overview)
NEW QUESTION # 101
Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?
- A. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
- B. Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
- C. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
- D. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
Answer: A
Explanation:
Slack recommends:
"Use Huddles for lightweight, real-time, informal discussions to troubleshoot quickly without needing to schedule formal meetings." This directly helps service agents collaborate live without adding overhead.
Options A and C are good for async work but do not replace real-time collaboration. Threads (D) are useful but are slower than live discussions.
(Reference: Slack Administration Study Guide - Using Huddles for Efficient Team Collaboration)
NEW QUESTION # 102
You're an Org Admin for an organization with sales associates traveling globally.
You need to ensure Slack mobile access remains secure even if a device is lost or stolen.
What is the best option to increase the likelihood of keeping information on mobile devices secure?
(Select the best answer.)
- A. Require users to sign out of Slack on their mobile device when it's not in use.
- B. Turn on Mobile Session Duration to invoke an automatic logout from the Slack mobile app after a specified time frame.
- C. Do not allow Slack app download on corporate mobile devices.
- D. Require mobile devices to have a passcode.
Answer: B
Explanation:
Slack advises:
"Turning on Mobile Session Duration policies allows admins to automatically log users out of Slack mobile apps after a set period, reducing risk if a device is lost or stolen." Requiring a passcode (B) is good mobile practice but not Slack-specific. A (manual sign-out) is unreliable. D (no app downloads) would block necessary communication entirely.
(Reference: Slack Administration Study Guide - Mobile Security Features)
NEW QUESTION # 103
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